1. What is Nova Selections and what kind of products do you offer?

Nova Selections is an online destination for unique and highly curated items. We specialize in dropshipping, which means we partner with various suppliers to bring you a hand-picked collection of products that stand out for their quality, design, and distinctiveness. Our focus is on offering items that add a touch of style and personality to your life.

3. What is dropshipping, and how does it affect my order?

Dropshipping is a retail fulfillment method where we don't keep the products we sell in stock directly. Instead, when you place an order, we purchase the item from a third-party supplier, and they ship it directly to you. This allows us to offer a wider variety of unique products without the overhead of maintaining a large inventory. It means your order might arrive in separate packages if you've purchased items from different suppliers.

5. What is your return and exchange policy?

We want you to be completely satisfied with your Nova Selections. We offer a [Insert number, e.g., 30-day] return policy for most items, starting from the day you receive your order. Please refer to our dedicated Returns Policy page [link to Returns Policy page] for detailed instructions on how to initiate a return or exchange, as some exclusions or specific conditions may apply due to the nature of dropshipping.

7. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's journey. Please allow 24hrs for the tracking information to update after you receive the email.

2. How do you select your "highly curated" items?

Our curation process is meticulous! We carefully research and select products based on several criteria, including exceptional craftsmanship, innovative design, positive customer reviews, and unique appeal. We aim to offer items you won't easily find elsewhere, ensuring each selection aligns with the Nova Selections standard of quality and distinction.

4. What are your shipping times and costs?

Shipping times and costs can vary depending on the specific item and its supplier's location. Typically, you can expect shipping times to range from [Insert typical range, e.g., 7-20 business days]. Specific shipping estimates and costs for each product will be clearly displayed on its respective product page. We aim to provide tracking information for all orders so you can monitor your delivery.

6. Do you ship internationally?

Yes, we do! Nova Selections is pleased to offer international shipping to a wide range of countries. Shipping costs and delivery times for international orders will vary based on your location and the specific item. Please select your country at checkout to see applicable rates. We are always looking to expand our reach, so please stay tuned for updates on international shipping options in the future!

8. What if an item is out of stock or takes longer than expected to arrive?

While we strive to keep our product listings accurate, occasionally an item may become temporarily out of stock with our suppliers. If this happens after you've placed an order, we will notify you promptly and offer alternative solutions, such as a refund or a suitable replacement. Similarly, while we provide estimated shipping times, unforeseen delays can sometimes occur. If your order is significantly delayed, please contact our customer support team at hello@novaselections.com, and we will do our best to assist you and provide updates.

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